POLICIES, SHIPPING & REFUND

You Asked, We Answered

WHAT IS YOUR SHIPPING POLICY?

Shipping policy

Samella Designs is custom graphic ordering.  

Order processing times are separate from the shipping times you will see at checkout. This allows us the time to create your special design. 


All orders are processed within 3 to 5 business days (excluding weekends and holidays) After receiving your order confirmation email. 

You will receive another notification when your order has shipped. 

Samella Designs may experience potential delays due to a high volume of orders or postal service delays that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $5.00 - $10 flat rate depending on the country.  Rates will be calculated at checkout. 


Free shipping for orders over $100.00 CAD 

DO YOU DELIVER LOCALLY?

Local delivery

Free local delivery is available for orders over $100.00 within the Innisfil & Barrie Area. For orders under $100.00, we charge $5.00 for local delivery.

Deliveries are made from:

4:00 pm - 7:00 pm on Monday - Friday, Saturday 10:00am - 7:00pm. 

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 


In-store pickup

You can skip the shipping fees with free local pickup at 860 Adams Rd, Innisfil Ontario. L9S 4E1

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. 

We will send you an email when your order is ready along with instructions. 


Our in-store pickup hours 

4;00 - 7:00pm Monday - Friday  

Saturday hours 10:00am - 7:00pm.

Sunday - Closed 

Please have your order confirmation email with you when you come.

DO YOU SHIP INTERNATIONALLY?

International Shipping

We offer international shipping to the following countries: Canada & USA. 

Shipping charges for your order will be calculated and displayed at checkout. 


 Delivery will be within 8 to 20 days for international shipping, since expectations can vary greatly depending on the destination.


Your order may be subject to import duties and taxes. Samella Designs & Sales is not responsible for these charges if they are applied and are your responsibility as the customer.